Refund policy

Returns and refunds

If something is not right with your order, email hello@ismessentials.com within 30 days of delivery. Tell us which order and what happened. We will make it right.

Refunds

Products must be unused or unopened for a full refund where applicable. Refunds go back to your original payment method.

Damaged or wrong items

If your order arrives damaged, or you received the wrong item, email us within 30 days of delivery and we will make it right.

Questions

Email hello@ismessentials.com or call (833) 222-9284. We reply within two business days.

Last updated October 1, 2026.